Common Customer Problem

• Inefficiency - You can't realize how much time your team spends on repetitive, tedious tasks such as manually searching for customer information from everywhere. Also, having problems automating lead management, customer support, and marketing automation. 

• Poor Team collaboration - Siloed Departments causing difficulty to gather information from different teams to understand each team’s best practices.

• Lack of Follow-up - When sales lead has no one follow up can end up missing out on a lot of potential opportunities.  Especially when someone goes on vacation, leaves the company, or gets sick and how quickly another person pick-up the process immediately without starting from scratch. 

• No real insight - It is not as easy to see how good your business is doing and how productive your team does without a CRM. It become an issue for management to make decision-based on assumption/ guessing. CRM could also help to calculating the real return on your business marketing budget , so that you can measure the revenue attributed to each marketing effort. 

• Customer Experience - Lack of customer clarity would lead to unhappy customer. Each department knows and understand the customer through the 360 view to ensure provide what’s the customer need and set expectations to serve our customer better.